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Warranty

LIMITED WARRANTY STATEMENT
Products manufactured by LUMINOR Environmental Inc. (LUMINOR) are warranted to the original user only to be free of defects in material and workmanship for a period as specified below. This warranty only applies to the original purchaser and is not transferable.

UV SYSTEMS
Ten (10) year Limited Warranty on the stainless steel reactors, from the date of original purchase, or installation (proper documentation required for verification).

ELECTRONICS
Three (3) year Limited Warranty on the ballasts and controllers, from the date of original purchase, or installation (proper documentation required for verification).

UV LAMPS, UV SENSORS & QUARTZ SLEEVES
One (1) year Limited Warranty on all LUMINOR ultraviolet lamps, from the date of original purchase, or installation (proper documentation required for verification).
LUMINOR warrants that it will repair, replace or refund, at LUMINOR’s sole option, any ultraviolet system or component that is defective in materials or workmanship for the period as outlined above, subject to the “Limitations of Warranty” as outlined below. LUMINOR's liability under this warranty shall be limited to repairing or replacing at LUMINOR's option, without charge, F.O.B. LUMINOR’s factory or authorized service depot, any product that LUMINOR manufactures. LUMINOR will not be liable for any costs of removal, installation, transportation, or any other charges which may arise in connection with a warranty claim. Products which are sold but not manufactured by LUMINOR are subject to the warranty provided by the manufacturer of said products and not by LUMINOR’s warranty. LUMINOR will not be liable for damage or wear to products caused by abnormal operating conditions, accident, abuse, misuse, unauthorized alteration or repair, or if the product was not installed in accordance with LUMINOR’s printed installation and operating instructions.

LIMITATIONS OF WARRANTY
This warranty does not apply to any of the following:

Water Quality Parameters lie outside of the following range:

  • Hardness > 120 mg/L (7 gpg)
  • Iron > 0.3 mg/L (ppm)
  • Manganese > 0.05 mg/L (ppm)
  • Tannins > 0.1 mg/L (ppm)
  • Turbidity > 0.1 NTU
  • Transmittance (UVT) < 75% (50% for Low-UVT systems)

A product that has been incorrectly installed according to the technical installation manual.

A product that has been modified in any manner, unless approved by the manufacturer.

A product where the serial number has been altered defaced or removed.

Damage caused by the use of parts that are not compatible, suitable and/or authorized by LUMINOR for use with the product (e.g. non-original lamps or sleeves).

Damage caused during shipment of the product.

Water damage is found inside ballast housing or controllers.

Product is installed outdoors in direct contact with the environment (rain).

Product is installed in freezing temperatures.

Product is used in conditions that exceed LUMINOR’s specifications.

TO GET WARRANTY SERVICE
To obtain service under this warranty, you must first contact LUMINOR Customer Service at 855-837-3801 (519-837-3800 outside of the US or Canada) to obtain a Warranty Return Authorization.
You will then need to return the product through the LUMINOR Dealer or Distributor where the product was originally purchased, together with proof of purchase and installation date, failure date, and supporting installation data. Unless otherwise provided, the Dealer or Distributor will contact LUMINOR for instructions on returning the product. Any defective product to be returned to LUMINOR must be sent freight prepaid; documentation supporting the warranty claim and/or a Return Material Authorization must be included if so instructed.

LUMINOR WILL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSSES, OR EXPENSES ARISING FROM INSTALLATION, USE, OR ANY OTHER CAUSES. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WHICH EXTEND BEYOND THOSE WARRANTIES DESCRIBED OR REFERRED TO ABOVE.
THIS LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY MADE BY LUMINOR WITH RESPECT TO THE PRODUCT, AND IS GIVEN IN LIEU OF ANY OTHER WARRANTY. TO THE EXTENT ALLOWED BY APPLICABLE LAW, ANY AND ALL EXPRESS OR IMPLIED WARRANTIES NOT SET FORTH HEREIN ARE WAIVED AND DISCLAIMED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE. LUMINOR LIABILITY UNDER THIS LIMITED WARRANTY IS LIMITED SOLELY TO THOSE LIABILITIES SET FORTH ABOVE. IN THE EVENT THAT ANY PROVISION OF THIS LIMITED WARRANTY SHOULD BE OR BECOME INVALID OR UNENFORCEABLE UNDER APPLICABLE LAW, THE REMAINING TERMS AND CONDITIONS HEREOF SHALL REMAIN IN FULL FORCE AND EFFECT AND SUCH INVALID OR UNENFORCEABLE PROVISION SHALL BE CONSTRUED IN SUCH A MANNER AS TO BE VALID AND ENFORCEABLE.